Payment Policy

Thank you for choosing our Don Vino D2C (Direct-to-Consumer) men's clothing website. This Payment Policy outlines the terms and conditions regarding payments for your purchases. By using our website and making a purchase, you agree to adhere to the following payment guidelines:

1. Payment Methods: We accept the following payment methods for your convenience:

  • Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
  • Online Payment Services: We also support secure online payment services such as PayPal, Apple Pay, Google Pay, and other trusted platforms.

2. Secure Transactions: We prioritize the security of your payment information. All transactions made on our website are encrypted and processed through secure payment gateways to protect your personal and financial data. We do not store your payment details on our servers.

3. Pricing and Currency: All product prices displayed on our website are in the local currency (e.g., INR,USD, EUR, GBP) unless otherwise specified. The prices are inclusive of any applicable taxes or duties, but exclude shipping charges, which may vary depending on your location.

4. Order Confirmation: Once you place an order, you will receive an order confirmation email containing the details of your purchase, including the total amount to be charged to your chosen payment method.

5. Payment Authorization and Verification: Prior to processing your order, we may authorize or verify your payment method to ensure sufficient funds are available for the transaction. In some cases, we may request additional verification documents or contact you to verify your identity to prevent fraudulent activities.

6. Payment Processing: We strive to process your payment promptly to initiate the fulfillment of your order. In the event of any payment processing issues, we will make reasonable efforts to contact you and resolve the matter to ensure a smooth transaction.

7. Order Cancellation: If you decide to cancel your order before it is shipped, please notify us as soon as possible. We will refund your payment in accordance with our refund policy.

8. Refunds: Refunds for canceled orders or returned items will be processed according to our Refund Policy. Please refer to the relevant policy for detailed information on refunds and applicable timelines.

9. Payment Disputes and Chargebacks: In the event of any payment disputes or chargebacks, we request that you contact our customer support team first to resolve the issue. Initiating a chargeback without contacting us may result in additional fees and may affect your ability to make future purchases on our website.

10. Changes to Payment Policy: We reserve the right to modify or update this Payment Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the Payment Policy periodically for any updates or amendments.

If you have any questions or concerns regarding our payment policy, please feel free to contact our customer support team for assistance. Thank you for your understanding and cooperation.

Last updated: 10 July 2023